Customer Experience Management:
design memorable customer experiences
Discover customer experience management: master strategies to design customer journeys, increase retention and build loyalty through exceptional customer experiences.
Compare personalized proposals from the best providers and find the ideal course for your team.
What is Customer Experience Management and why it's decisive
It includes customer journey mapping, NPS analysis, loyalty strategies, feedback management and omnichannel to transform customers into brand ambassadors.
Professionals with CX skills reduce churn, increase retention and transform customer experiences into sustainable competitive advantage.
Who Customer Experience Management is for
• CX Managers and Customer Success Managers who want to design memorable journeys and increase retention
• Marketing Managers and Brand Managers who need to integrate CX into marketing strategy and brand positioning
• Entrepreneurs and Business Owners who want to retain customers and increase lifetime value
• Customer Care and Sales Teams who need to improve customer satisfaction, reduce churn and increase referrals
Concrete benefits of Customer Experience Management
Superior retention and lifetime value
Reduce churn, increase retention and maximize lifetime value with exceptional customer experiences that create lasting loyalty.
High satisfaction and NPS
Increase customer satisfaction, NPS and transform satisfied customers into active promoters who generate spontaneous referrals.
Sustainable competitive advantage
Differentiate from competition with unique experiences that create emotional connection and make your brand irreplaceable.
Available formats for Customer Experience Management courses
Choose the most suitable format: in-person for strategic workshops and design thinking, online for flexibility and access to CX frameworks, blended for online theory and practical cases in classroom.
In-Person Courses
- Customer journey mapping and design thinking workshops to design experiences
- Analysis of CX excellence case studies, retention strategies and industry best practices
- Collaborative sessions to map touchpoints and identify friction in the journey
- Ideal for teams wanting strategic alignment and shared CX vision
Online Courses
- Total flexibility: access frameworks, templates and CX tools whenever you want
- Modules on journey mapping, NPS, feedback management, loyalty programs and omnichannel
- Practical exercises: map journeys, analyze touchpoints and design CX strategies
- Perfect for CX managers who want to learn frameworks and methodologies at their own pace
Blended Courses
- Online theory (CX frameworks, metrics, strategies) + practical in-person workshops
- In-class sessions for collaborative journey mapping, business case analysis and design sprints
- Personalized mentoring to implement CX strategy in your organization
- Combines flexible learning and collaborative customer experience design
Frequently asked questions about Customer Experience Management courses
What is customer experience management?
Customer experience management (CX) is the discipline that designs and optimizes every touchpoint of the customer journey to create memorable experiences. It includes journey mapping, retention strategies, feedback management and omnichannel to increase satisfaction and loyalty.
Who is a customer experience management course for?
It's for CX managers, customer success managers, marketing managers, entrepreneurs and customer care teams who want to design exceptional customer experiences, increase retention and reduce churn.
What skills do you acquire with a CX management course?
You acquire skills in customer journey mapping, NPS and CSAT analysis, loyalty strategies, feedback management, omnichannel, design thinking applied to CX and measuring ROI of customer experience initiatives.
How do you measure the success of customer experience strategies?
Key metrics are measured: NPS (Net Promoter Score), CSAT (Customer Satisfaction), CES (Customer Effort Score), retention rate, churn rate, lifetime value (LTV) and customer acquisition cost (CAC). Courses teach CX dashboards and analytics.
How do I choose the right customer experience management course?
With Tableda you receive 3 personalized proposals from certified providers specialized in CX training. Compare frameworks taught, industries covered, practical cases and choose the solution best suited to your retention and loyalty goals.