Interpersonal Communication Course

Develop active listening, empathy and assertiveness skills to build authentic relationships and manage difficult conversations effectively

Effective interpersonal communication training

Interpersonal Communication: The Foundation of Every Professional Relationship

Effective interpersonal communication is the most sought-after skill in the modern workplace. This training course teaches you active listening, empathy and assertiveness techniques to communicate one-to-one effectively. You'll learn to give and receive constructive feedback, manage difficult conversations, build authentic relationships and resolve interpersonal conflicts. With practical techniques in non-verbal communication, emotional intelligence and emotion management, you'll improve the quality of your professional and personal interactions.

Who this course is for

Managers and Team Leaders who need to manage one-to-one conversations, give feedback and build trust relationships with collaborators. Professionals and Contributors who want to improve communication with colleagues, clients and stakeholders. HR and People Development Managers who handle interviews, coaching and conflict mediation. Sales and Account Managers who build lasting relationships with clients. Anyone who wants to develop emotional intelligence and interpersonal communication skills to improve the quality of professional relationships.

Benefits of Interpersonal Communication Training

Authentic Relationships +55%

Build professional relationships based on trust, empathy and active listening, improving interaction quality by 55%

Conflicts Resolved +65%

Manage difficult conversations and resolve interpersonal conflicts with assertiveness, reducing tensions by 65%

Effective Feedback +70%

Give and receive constructive feedback that generates growth, increasing development conversation effectiveness by 70%

Interpersonal communication course formats

Interpersonal Communication Course Formats

Choose the format that best suits your team's needs

Classroom Training

  • Active listening and feedback role-plays
  • Difficult conversation simulations
  • Assertiveness practice exercises
  • Immediate feedback on non-verbal communication

Live Online Training

  • Interactive sessions with breakout rooms
  • Interpersonal communication video analysis
  • Virtual active listening exercises
  • Individual one-to-one coaching

Blended Training

  • Empathy and assertiveness theory online
  • Difficult conversation practice in classroom
  • Feedback exercises platform
  • 1-to-1 coaching follow-up

Frequently Asked Questions - Interpersonal Communication

What are the pillars of effective interpersonal communication?

The 4 pillars: real listening (ask questions, don't interrupt), empathy (acknowledge the other’s emotion), clear assertiveness (speak in first person: 'I feel...'), and non‑verbal coherence (voice and gestures aligned). Together they make every dialogue simpler and more respectful.

How to give constructive feedback without generating defensiveness?

Simple formula: concrete situation + impact + clear request. Example: 'Yesterday, during the meeting, you interrupted three times. That created tension. Could we try to give everyone space?'. Speak privately, use 'I' instead of labels ('you always...'), balance positives and improvements, and ask for the other person's view.

How to manage difficult conversations with assertiveness?

Before: define the goal and prepare first‑person phrases. During: open with a positive intent, describe specific facts, say how you feel, and state what you expect clearly. If strong emotions arise, acknowledge them calmly and bring the discussion back to facts and a practical agreement.

What active listening techniques truly improve communication?

Essentials: kind eye contact, open posture, clear questions, and brief summaries ('So…'). Acknowledge emotions ('I get that it's frustrating'), use pauses to give space, and avoid crafting your reply while they speak. No unsolicited solutions: first understand, then propose.

How to develop empathy in professional interactions?

Empathy in practice: step into their shoes, ask what really matters to them, notice non‑verbal cues, name the emotion you pick up and validate it. Close with a helpful question: 'How can I support you?'. Small, consistent gestures make the difference.

How to improve non-verbal communication in one-to-one interactions?

Coherence first: open posture, calm voice, present gaze. Smile naturally, keep a comfortable distance, and keep your hands visible. The message is clear when body and words say the same thing: incongruence creates doubt, coherence builds trust.

Interpersonal Communication Courses | Active Listening and Empathy Training